10AM to 9PM DAILY
Closed Thanksgiving and Christmas
Listening Stations (currently unavailable due to COVID)
Whether it's to check out a used LP, the latest CD from your favorite artist or to give a listen to something that you may have only been told about, we realize the importance of actually being able to hear the music you're considering buying. That's why we provide numberous CD & LP listening stations. Customers can preview any CD before buying. We also maintain additional stations reservered for our various featured titles.
We understand that not everyone can listen to things while in the store. Once you get them home, if you change your mind about any purchases, bring them back, or mail them back, with your receipt within ten days. Please make sure you treat them kindly and that they are in "like new" condition. Returns are for exchange or store credit only and good towards anything in the store. Sorry, no refunds.
Competitor Gift Cards
If you've received a gift card from a national chain store that carries music or video (Walmart, Best Buy, Target, etc...) then bring that gift card* to Waterloo Records & Video. We'll gladly exchange it for it's full amount on any merchandise we sell: CDs, DVDs, gift items or anything else in the store excluding concert tickets.
If you bring in one of our national chain competitors' gift cards* to exchange, PLEASE bring it up to the counter before you begin shopping. We'll have a Waterloo store credit waiting for you when you're ready to check out.
* The gift card's value must be able to be verified by Waterloo.
Waterloo carries a diverse variety of records from around the world, and you can mail order any of them directly to your doorstep. For credit card transactions, please visit our online store, www.waterloorecords.com. For any other form of payment, please contact us directly. We honor all major credit cards along with checks or money orders. For details please refer to the help page of our online store, e-mail us, or call us at (512) 474-2500. Interested in the music of our home state? Check out these recent Texas new releases/best sellers...
HEAR TX HEAR
Used Buying Policies
Waterloo is always buying your used CDs, DVDs, Blu Rays and LPs. What we take depends on a variety of factors including desirability, condition and stock. We buy only things that we believe our customers will buy so we can't guarantee that we'll make an offer on everything that you bring in. However, we always pay top dollar for the items that we do take. You can get cash, or choose a trade credit and recieve an additional 10% off plus, the tax amount in store credit.
Prices that we pay can vary widely based on the same factors mentioned above that determine what we buy.
We are proud to host both local and touring artists for live in-store performances and record release parties on a weekly basis. Most in-stores begin at 5PM. For a listing of currently scheduled performances, please check our store events page.
Online Order Fulfillment Policies
If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it, Waterloo will refund you for the cost of the items only once we have received them back, but not the Shipping/Handling charge if applicable. Provided the items are still available, Waterloo can re-ship the items at your request one time only once you have paid for the second shipping fees.