Store Info

Hours (CST)
10AM to 11PM  Monday - Saturday
11AM to 11PM  Sunday    

Closed Thanksgiving and Christmas
 
Play Stations
Whether it's to check out the latest CD from your favorite artist or to give a listen to something that you may have only been told about, we realize the importance of actually being able to hear the music you're considering buying. That's why we provide numberous in-store play stations for customers to preview any CD before buying. We also maintain additional stations reservered for our various featured titles.
 
Return Policy
We understand that not everyone can listen to things while in the store. Once you get them home, if you change your mind about any purchases, bring them back with your receipt within ten days. Please make sure you treat them kindly and that they are in "like new" condition. Returns are for exchange or store credit only, good towards anything in the store but concert tickets. Sorry, no refunds.
 
Competitor Gift Cards
If you've received a gift card from a national chain store that carries music or video (Walmart, Best Buy, Target, etc...) then bring that gift card* to Waterloo Records & Video. We'll gladly exchange it for it's full amount on any merchandise we sell: CDs, DVDs, gift items or anything else in the store excluding concert tickets.

If you bring in one of our national chain competitors' gift cards* to exchange, PLEASE bring it up to the counter before you begin shopping. We'll have a Waterloo store credit waiting for you when you're ready to check out.
* The gift card's value must be able to be verified by Waterloo via phone or internet.
 
Mail Order
Waterloo carries a diverse variety of records from around the world, and you can mail order any of them directly to your doorstep. For credit card transactions, please visit our online store. For any other form of payment, please contact us directly. We honor all major credit cards along with checks or money orders. For details please refer to the help page of our online store, e-mail us, or call us at (512) 474-2500. Interested in the music of our home state? Check out these recent Texas new releases/best sellers...

SHINER TX TOP 10
TX ROCK/POP
TX ALT/INDIE
TEXAS COUNTRY/FOLK
TEXAS BLUES/JAZZ/ WORLD
WATERLOO EXCLUSIVES
 
Used Buying Policies
Waterloo is always buying your used CDs, DVDs and LPs. What we take depends on a variety of factors including desirability, condition and stock. We buy only things that we believe our customers will buy so we can't guarantee that we'll make an offer on everything that you bring in. However, we always pay top dollar for the items that we do take. You can get cash, or choose a trade credit and recieve an additional 10% off plus, the tax amount in store credit.

Prices that we pay can vary widely based on the same factors mentioned above that determine what we buy.
 
In-Store Events
We are proud to host both local and touring artists for live in-store performances and record release parties on a weekly basis. Most in-stores begin at 5PM and refreshment is provided by Shiner Beer. For a listing of currently scheduled performances, please check our store events page.
 
Ticket Sales
Waterloo is the leading sales outlet for Frontgate, ACL Live Moody Theater, GetTix Tickets as well as Emo's East, Beauty Ballroom. We sell tickets for shows at such venues as The Austin Music Hall, The Backyard, La Zona Rosa, The Paramount Theater, Stubb's, the Parish and Antone's. All ticket sales are in-store transactions only. Visit Frontgate, GetTix and Moody Theater online or contact Frontgate at (512) 389-0315 and GetTix at 1-866-443-8849.
We also sell advance tickets for all Emo's shows. Emo's ticket sales are in-store and cash only! For online sales visit Emo's website.
Check out an Adobe Acrobat file of our current ticket list.